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Service Design

  • Number of Courses8 courses
  • Duration9 hours
  • Skill IQ available Skill IQ

Service design is a process that helps you put the user at the center of all projects and to define necessary services from the user's perspective. You will accomplish this by generating an understanding of the user and then planning and organizing the organization's resources to ensure that their experiences are improved and optimized to meet their needs. Because service design aims to take a holistic approach to designing the user's experience, it can be applied to any service within any business.

Courses in this path

Service Design

In this path you will learn how to:

  • Conduct user interviews
  • Create user journey maps
  • Create service blueprints
  • Run strategy workshops
  • Perform surveys and analysis
  • Create prototypes
  • and more...

Service Design: Getting Started

  • by Megan Andrew
  • 1h 14m Duration

Service Design Conduct Interviews

  • by Oghenevovwero Enyoyi
  • 1h 18m Duration

Service Design User Journey Mapping

  • by Jillian Kaplan
  • 59m Duration

Service Design Service Blueprints

  • by Gerry Scullion
  • 1h 11m Duration

Service Design Process and Lifecycle Mapping

  • by Ada Epistatu
  • 1h 13m Duration

Service Design Strategy Workshops

  • by Doru Catana
  • 1h 14m Duration

Service Design Surveys and Analysis

  • by Ada Epistatu
  • 56m Duration

Service Design Prototyping

  • by Megan Andrew
  • 57m Duration

Learn with the best

Megan Andrew
Megan Andrew
Megan Andrew is an end-to-end Product Manager and Freelance Consultant. With extensive experience throughout the product management space, Megan is proficient in relationship & stakeholder management, strategy creation & implementation, project management, platform & sales optimization, and profit maximization. She has managed a range of products across the banking and insurance industries, and successfully started a joint venture business from the ground up.
Oghenevovwero Enyoyi
Oghenevovwero Enyoyi
Vovwe Enyoyi is currently the Head of Product for the SME and Digital Bank divisions at Etranzact International PLC, a leading fintech platform serving governments, banks, fintechs, SMEs, and consumers. Prior to this, he was the Technical Product Manager for AI and Integrations at Respond.io, one of Asia's fastest-growing startups. Vovwe is also the Co-Founder and former CEO of Eternal Workspace, a platform that connects remote workers to peaceful, nearby locations for productivity. With a stron... more
Jillian Kaplan
Jillian Kaplan
Jillian is a 20+ year technology industry veteran. She currently works at a Fortune 50 Enterprise, prior to that she spent 14 years at Verizon. She has worked in engineering, product management, project management, marketing operations and product marketing. Having worked in so many different roles, she had a unique end to end perspective from initial product development to bringing products to market. She is a strong believer in ‘Technology for Good’ and works to bring it to the forefront of al... more
Gerry Scullion
Gerry Scullion
Gerry Scullion is CEO of This is Doing and also Founder of This is HCD, global design community alongside the #1 human-centered design podcast on the internet. www.thisishcd.com and www.thisisdoing.com This is HCD includes a large international design focussed newsletter, 10+ podcasts on topics to enable change, an international Slack community, 12+ global community chapters around the world with over 10,000 change makers (people using Design to create a better world). He has over 19-years pro... more
Ada Epistatu
Ada Epistatu
Ada started her IT career as a PL/SQL developer for a large engineering company. She transitioned to a hands on Technical Consultancy role on Oracle Fusion Middleware and Enterprise Architecture for a Big 4. Followed by 5 years as an Entrepreneur. Since 2019 she has rejoined the corporate world. She has experience leading projects, analyzing challenges, and designing technical solutions. Always in pursuit of new knowledge and loves to share breakthroughs with those around her. Ada looks forward ... more
Doru Catana
Doru Catana
Audacious Leap, the digital marketing agency I founded has created and run hundreds of projects in dozens of industries ranging from notebook manufacturers in Australia, to bikes in Dublin Ireland, iOS apps and lawyers in Canada, real estate & stationery in the US, tennis supplements in France and business consulting in the Netherlands, I decided to share my experience from both successful and not-so-successful campaigns in the form of a series of marketing courses. All my courses are based on e... more

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