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- Core Tech
Service Design
8 Courses
9 Hours
Skill IQ
Service design is a process that helps you put the user at the center of all projects and to define necessary services from the user's perspective. You will accomplish this by generating an understanding of the user and then planning and organizing the organization's resources to ensure that their experiences are improved and optimized to meet their needs. Because service design aims to take a holistic approach to designing the user's experience, it can be applied to any service within any business.
Content in this path
Service Design
In this path you will learn how to:
- Conduct user interviews - Create user journey maps - Create service blueprints - Run strategy workshops - Perform surveys and analysis - Create prototypes - and more...
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Related topics
- Product Management
- Agile
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