Service Design Service Blueprints
This course will teach you both the theory and the application of how to complete a service blueprint
What you'll learn
Blueprinting is the trojan horses of methods to help open the mindset of service design thinking and doing within organizations. In this course, Service Design Service Blueprints, you’ll learn to how to complete a blueprint with confidence. First, you’ll explore how to complete a journey map.. Next, you’ll discover how to map the interactions that are happen in the backstage to serve the frontstage. Finally, you’ll learn how to complete a blueprint.. When you’re finished with this course, you’ll have the skills and knowledge of a service designer needed to conduct and complete the creation of service blueprints.
Table of contents
- Introducing McBurger Drive-thru Service Experience 2m
- Exploring the Structure 1m
- Reviewing an existing Blueprint in Detail 13m
- Introducing Service Stages 3m
- Service Moments 1m
- Rebuilding the Map from Scratch 1m
- Step 1: Starting with the Journey 3m
- Step 2: Touchpoints 4m
- Step 3: Line of Interaction 3m
- Step 4: Line of Visibility 2m
- Step 5: Supporting Processes 8m
- Course Summary 1m
About the author
Gerry Scullion is CEO of This is Doing and also Founder of This is HCD, global design community alongside the #1 human-centered design podcast on the internet. www.thisishcd.com and www.thisisdoing.com This is HCD includes a large international design focussed newsletter, 10+ podcasts on topics to enable change, an international Slack community, 12+ global community chapters around the world with over 10,000 change makers (people using Design to create a better world). He has over 19-years pro... more