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ITIL® 4 Foundation

Course Summary

This ITIL® 4 course is designed for IT professionals interested in improving their service management and is particularly useful for those organizations going through a digital transformation. The course focuses on generally accepted ITIL® 4 best practice guidelines and can help students prepare for ITIL® 4 Foundation certification.

THIS COURSE DOES NOT INCLUDE EXAM FEES

Purpose
Understand generally accepted ITIL® best practice and prepare for ITIL® Foundation certification
Audience
Those wishing to obtain ITIL® 4 Foundation certification
Role

IT executives, architects, managers, administrators, and service delivery professionals
Style
Lecture + Discussion
Duration
3 days
Related technologies
ITIL® 4

 

Productivity objectives
  • Identify the four dimensions that an organization operates within
  • Explore the service value streams and how they can increase speed and efficiency
  • Understand cultural and behavioral principles that benefit the wider organization
  • Learn how to use common service management terms and concepts

 

What you'll learn:

In this course, you'll learn:
  • ITIL® 4
    • Overview
    • History
  • Service Management Key Concepts
    • Definitions
      • The Basic Terms of IT Service Management (ITSM)
    • Service Relationships and Offerings
    • Value Creations
      • Outcomes
      • Costs
    • Risks
  • The Four Dimensios of Service Management
    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
  • The ITIL® Service Value System
    • Guiding Principles
    • Governance
    • Service Value Chain
    • Practices
    • Continual improvement
  • The Service Value Chain
    • Overview
      • What Makes Up the Value Chain
      • Plan
      • Improve
      • Engage
      • Design and Transition
      • Obtain/Build
      • Deliver and Support
    • Guiding Principles and the Need for Governance
      • Focus on Value
      • Progress with Feedback
      • Collaborate and Promote Visibility
      • Think and Work Holistically
      • Optimize and Automate whenever Possible
  • ITIL® 4 Practices
    • Categories of Practices
      • General Management Practices
      • Service Management Practices
      • Technical Management Practices
    • 15 Important Best Practices
      • Information Security Management
      • Relationship Management
      • Supplier Management
      • IT Asset Management
      • Monitoring and Event Management
      • Release Management
      • Service Configuration Management
      • Deployment Management
      • Continual Improvement
      • Change Enablement
      • Incident Management
      • Problem Management
      • Service Request Management
      • Service Desk
      • Service Level Management
  • ITIL® 4 Certifications
    • Overview of the Certification Process
    • Types of Certifications

 

ITIL® 4 Foundation

real world content

Real-World Content

Project-focused demos and labs using your tool stack and environment, not some canned "training room" lab.
expert practitioners

Expert Practitioners

Industry experts that bring their battle scars into the classroom.
experiential learning

Experiential Learning

More coding than lecture, coupled with architectural and design discussions.
fully customized

Tailored Outlines

Once-size-fits-all doesn't apply to training teams. That's where we come in!

Dive in and learn more

When transforming your workforce, it’s important to have expert advice and tailored solutions. We can help. Tell us your unique needs and we'll explore ways to address them.

Let's chat

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