Heather Ackmann is an accomplished instructor who has taught over 4,000 students at the high school, college, and adult levels. Specializing in computer applications, writing, and literature, she holds a degree in English and Secondary Education, an Illinois Type 09 Initial Teaching Certificate, and is a Microsoft Certified Master for Office 2003. While her energetic and easy-to-follow style is ideal for beginners to computer applications, her knowledge, thoroughness, and foresight in potential problems will satisfy the more proficient user.