The challenge
Upskilling and retaining local IT staff
Outside cities like Memphis and Nashville, Tennessee is largely rural. More than 60% of the state’s counties have populations under 50,000.
Governments in less-populous areas often have the hardest time hiring IT staff and keeping their skills current. These employees aren’t just vital to their communities—they’re crucial to maintaining and protecting public services often coordinated at the state level.
The solution
Free licenses for online training
Tennessee’s Strategic Technology Solutions (STS) was already working with Pluralsight for state employee training when the American Rescue Plan Act (ARPA) made billions of dollars available to states. STS proposed several projects requesting use of ARPA funds to improve service delivery across the enterprise.
Once the state’s internal governance committee approved the project to support local governments, the team strategized with Pluralsight to make Pluralsight’s licenses available to IT staff statewide.
The results
Improved IT skills across the state
More than 400 government IT leaders in 22 counties have signed up for the courses. Building skills consistently across communities gives STS greater assurance its local IT partners can help protect data, thwart cyberattacks, and support vital state services such as public health and unemployment benefits programs.
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