Skip to content

Contact sales

By filling out this form and clicking submit, you acknowledge our privacy policy.
Coppel.svg

Accelerating digital transformation with targeted upskilling

Learn how Coppel's Tech Academy uses Pluralsight to equip 3,500+ technologists across 175 roles.

hero

Coppel by the numbers

1941

Founded in 1941

Culiacán, Sinaloa

Headquartered in Culiacán, Sinaloa, Mexico

+120,000

employees

Fidelity National Information Services (FIS) is a global financial technology leader offering services such as payment processing, banking software, and wealth management technology. FIS plays a crucial role in the financial infrastructure of institutions worldwide, making it essential to the global economy. The company serves organizations in banking, asset management, and insurance, helping them streamline operations, enhance customer experiences, and manage risk.

The challenge

Searching for scalability

Coppel operates in both retail and financial services, facing growing demands for digital innovation. With over 50 million customers, the demands on their IT teams were high, requiring support for expanding digital platforms, store operations, supply chain, and financial services. The organization managed numerous strategic initiatives, each requiring IT support, development, and quick deployment of solutions.

 

However, Coppel’s existing approach to skills training was not sufficiently scalable. The organization had over 80 diverse roles, making it challenging to provide tailored training across teams. As the business continued to grow, it became clear that a more structured and efficient approach to upskilling was necessary to meet the evolving needs of the retail and financial sectors. This included accelerating their shift to cloud computing and improving cybersecurity across all digital touchpoints.

Fidelity National Information Services (FIS) is a global financial technology leader offering services such as payment processing, banking software, and wealth management technology. FIS plays a crucial role in the financial infrastructure of institutions worldwide, making it essential to the global economy. The company serves organizations in banking, asset management, and insurance, helping them streamline operations, enhance customer experiences, and manage risk.
The Tech Academy has helped us develop a culture that values continuous learning. We've seen improved collaboration and productivity across all our digital platforms.

Miguel Angel Garcia Chavez

Tech Academy Manager, Coppel

solution

The solution

Building tech talent to drive innovation

In response to these challenges, Coppel established the Tech Academy, transforming its approach to IT skill development. Initially focused on developers, the program expanded to support 12 knowledge communities, including software developers, cloud engineers, system administrators, and service engineers.

 

Through a strategic partnership with Pluralsight, Coppel leveraged Skill IQ assessments to personalize training pathways for over 3,500 technologists, aligning training to 175 distinct IT roles across 22 key priorities. The Tech Academy enabled Coppel to efficiently map out the skills needed across its IT organization, including key technologies such as Java and Google Cloud.

 

By organizing training through these structured communities, enabling internal gamification, and using real-time data to track progress, Coppel saw a 70% reduction in time required to upskill employees. This rapid learning allowed them to address business needs more effectively, improving productivity, reducing time-to-market for digital solutions, and enhancing the security and reliability of their systems.

solution
Skill IQ has been crucial in helping us map our team’s capabilities and identify skill gaps quickly, allowing us to focus training where it is most needed.

Jorge Zambrano

VMO and Tech Academy Director, Coppel

next steps

Next steps

Empowering growth through continuous learning

Coppel continues to invest in the Tech Academy, with plans to expand training to additional roles and skill sets as the organization grows. Emphasizing a culture of continuous learning, Coppel aims to nurture a workforce that is adaptable, skilled, and capable of driving the organization forward in a rapidly evolving digital landscape.

 

"We've been told we needed to move our business to recruit new talent. We're telling them, 'No, we're developing the best people right here,' and Pluralsight is a very important part of that," says Jorge Zambrano, reinforcing the company’s commitment to internal development.

 

Through ongoing collaboration with Pluralsight, Coppel is refining its skills architecture to ensure that its teams are prepared for future technological advancements. This dedication to fostering a learning culture is central to maintaining a competitive edge and equipping employees to meet emerging business needs effectively.

next steps
Our partnership with Pluralsight has allowed us to maintain high standards in technology development, while also scaling our digital initiatives faster than before.

Javier Gomez

Digital Platform National Manager, Coppel

Get Started with Pluralsight

Develop better skills and deliver better products. Upgrade your processes and unlock your people's potential. And it all begins right here. Is your clicking finger tingling with excitement?