BNY Mellon enhances engineering efficiency with Flow

Industry

Financial services

Employees

50,000 employees

Location

New York, USA
Customer journey map highlighting BNY Mellon's use of automation in enterprise workflows

As engineering teams grew, BNY Mellon needed a better way to see how work moved — and how teams worked together. Flow helped leaders move beyond scattered reports and gut feel, bringing real-time visibility into workflows and key delivery metrics. The result? Smarter collaboration, stronger engagement, and faster outcomes driven by data, not guesswork.

The challenge: Better visibility & engagement 

BNY Mellon needed to improve how engineering teams worked together — and how leaders saw what was happening across the organization. They were looking for a solution that made workflows visible and empowered teams to improve with data.

The solution: A more holistic approach

Flow gave BNY Mellon a clear view of its engineering workflows. By integrating with their existing tools, Flow made it easy to collect and analyze data, so teams could take action fast. With Flow, they could:

  • Visualize workflow stages and spot bottlenecks
  • Monitor key metrics like cycle time and PR merge times
  • Make targeted improvements with trustworthy data

The results: Insight turned into action

Flow helped BNY Mellon transform insight into impact:

  • Better workflow visibility — stronger understanding of how work moves
  • Improved team collaboration — better communication across dev teams
  • Smarter decision-making — leaders used real metrics to guide strategy

Customer testimonial

“Flow gave us the insights we needed to streamline engineering and work better together. The data helped us make smarter decisions — and move faster as a team.” 

Engineering leader, BNY Mellon

Want better visibility, stronger collaboration, and faster delivery? Flow gives your team the insights to make it happen.

Talk to a Flow expert