This instructor-led course offers a comprehensive look at ITIL® 4 Foundations and covers essential service management principles. It delves into key concepts such as service, utility, warranty, and customer relations, providing a deep understanding of how to create value through services by exploring cost, value, risk, and service relationships. The course covers the four dimensions of service management—organizations and people, information and technology, partners and suppliers, and value streams and processes. Participants gain insight into ITIL®'s guiding principles and the service value system, which includes governance, the service value chain, and critical ITIL® practices. This course prepares participants to excel in ITIL® management practices and to successfully pass the ITIL® 4 Foundations Exam.
NOTE: PeopleCert requires all providers to sell exam vouchers with accompanying Digital Core Guidance eBooks and OTMs (where applicable) with any associated content or certification prep prior to course attendance. Pluralsight requires the up-front purchase of an ITIL® 4 exam voucher in order to attend this course.
Course Material: ITIL® OTM (Official Training Material)
THIS COURSE IS NOT ELIGIBLE FOR TRAINING BUNDLES.
Purpose
| Learn ITIL® management processes and prepare for the ITIL 4 Foundations Exam. |
Audience
| Anyone looking to attain ITIL® 4 Foundations certification |
Role
| Developers | IT and Technical Support Staff | Technical Managers |
Skill level
| Introduction |
Style
| Lecture | Hands-on Activities | Labs |
Duration
| 3 days |
Related technologies
| ITSM |
Course objectives
The course will help you understand:
- How modern IT and digital service organizations operate
- How value streams increase speed and efficiency
- How cultural or behavioural principles guide work that benefits the wider organization
- How to use commonly-used service management terms and concepts