Virtual Agent Development in Dialogflow CX for Citizen Devs
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the CCAI Conversational Design Fundamentals course.
What you'll learn
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the CCAI Conversational Design Fundamentals course.
Table of contents
- Introduction 1m
- User Interface 1m
- Entities 2m
- Intents 2m
- Pages 13m
- Routes 4m
- Training the agent 3m
- Advanced training 3m
- Testing tools 1m
- Best Practices 7m
- Lab Intro Creating a basic chat virtual agent with DF CX 0m
- Lab: CCAI | Creating a basic chat virtual agent with DF CX 0m
- Lab Review Creating a basic chat virtual agent with DF CX 0m
- Introduction 1m
- The meaning of “flow” 0m
- Scaling with flows 5m
- The “Default Start Flow” page 1m
- Flows vs pages in the UI 1m
- Defining a new flow in Dialogflow CX 1m
- Transitioning to a new flow 1m
- Flow parameters 2m
- Fulfillments 4m
- Training flows 1m
- Exporting/importing flows 0m
- Best practices when defining pages and flows 2m
- Lab Intro Adding flows to scale your virtual agent in DF CX 1m
- Lab: CCAI | Adding flows to scale your virtual agent 0m
- Lab Review Adding flows to scale your virtual agent in DF CX 0m
- Introduction 1m
- Purpose and scope of route groups 2m
- Configuring route groups 2m
- Best practices 0m
- Lab Intro Configuring a route group for your virtual agent in DF CX 0m
- Lab: CCAI | Configuring a route group for your virtual agent 0m
- Lab Review Configuring a route group for your virtual agent in DF CX 0m
