Technology Troubleshooting Essentials
Learn how to diagnose, repair, and document problems with PCs and IT systems from the first call to completion.
What you'll learn
IT Systems are hugely complicated, with almost infinite combinations of hardware, software, and peripherals. When you factor in environmental considerations and human error, troubleshooting any problem can be extremely difficult. In this course, you’ll learn the methodologies and processes of troubleshooting, how to reproduce and diagnose problems and issues, and how to fully and accurately document them for engineers and support personnel.
Table of contents
- Introduction 1m
- Documentation and Reporting 4m
- 1st Line Support Reporting 2m
- 1st Line Support Reporting - Paperwork, Part 1 3m
- 1st Line Support Reporting - Paperwork, Part 2 4m
- 1st Line Support Reporting - Paperwork, Part 3 3m
- 2nd Line Support Reporting - Paperwork, Part 1 3m
- 2nd Line Support Reporting - Paperwork, Part 2 2m
- Engineer Reporting 4m
- Summary 2m
- Introduction 2m
- Setting up a Remote Desktop Connection 3m
- Connecting to a PC Using Remote Desktop 2m
- Getting Windows System Information 2m
- Using the Windows Reliability Monitor 2m
- The Windows Event Viewer 2m
- Extracting Information from the Event Viewer 2m
- Adding an Error Alert to the Task Scheduler 4m
- Using the Problem Steps Recorder 2m
- Viewing Problem Steps Recorder Results 2m
- Talking Users Through Problem Resolution 3m
- Summary 2m
About the author
Mike is a current Microsoft MVP awardee, and was first awarded in 2011. He is a recognized technical expert in the Windows desktop and troubleshooting with more than twenty books published, including Windows 10 Troubleshooting (second edition), Troubleshooting and Supporting Windows 11, and The Green IT Guide. Can be contacted on Twitter/X @MikeHalsey, BlueSky @MikeHalsey.bsky.social and Mastodon @[email protected]