Supporting SQL Server ISV Applications
Learn how to properly support applications based on SQL Server 2005 onward, following on from the Developing and Deploying SQL Server ISV Applications course.
What you'll learn
This course follows on from the Developing and Deploying SQL Server ISV Applications course and describes how to effectively support your application and provide the best experience for your customers and your company, whether you work for a large or small ISV and are creating a complex or simple application. The course discusses how to give customers recommendations, how to best support customer implementation of your application, and how to maintain the application database. It then explains how to deal with customer performance issues and overly-persistent customers, plus the importance of capturing usage information from customers and how to make use of it. The course wraps up with a discussion of how to build good relationships and a community with your customers, and how to create meaningful and useful documentation. This course is perfect for anyone involved in supporting applications that use SQL Server for data storage. The information in the course applies to all versions from SQL Server 2005 onward.
Table of contents
- Didn't We Already Cover This? 1m
- Why it's Important to Provide Recommendations 1m
- Deciding What Recommendations to Provide 2m
- Deciding What Recommendations to Provide (2) 3m
- When to Share Recommendations with Customers 2m
- Options for Distributing Recommendations 2m
- Options for Distributing Recommendations (2) 2m
- Summary 3m
About the author
Erin Stellato is a Principal Consultant with SQLskills and a SQL Server MVP. She has worked as a SQL Server professional since 2003, spending 12 years of her career at two different software companies. Erin discovered a passion for all things data while completing her M.S. in Motor Control at the University of Michigan. As she entered the IT field, she discovered the power of relational databases. During her IT career, Erin has worked closely with customers, users and colleagues to support bus... more