Snowforce '19: Einstein Bots to the Rescue
Einstein Bots are a new feature from Salesforce that allows you to automate routine and frequent customer requests.
What you'll learn
Einstein Bots are a new feature from Salesforce that allows you to automate routine and frequent customer requests. Instead of having your service reps tied up in chats for password resets or order status updates, an Einstein Bot can handle these requests freeing up your reps to focus on more complex issues. In this course, Snowforce 19': Einstein Bots to the Rescue, you’ll learn how to build your very own bot and configure it to handle the repetitive requests your business receives. With this knowledge you’ll be able to deploy a bot to your service reps that boosts their productivity and improves your customer service.
Table of contents
About the author
Snowforce is held each year in Salt Lake City, UT and with over 600 Trailblazer attendees, is one of the largest community led Salesforce conferences in the world. Attendees go to catch up on the latest product trends, learn about creative solutions being built by the most innovative companies, and hear from inspiring industry leaders. Snowforce features 5 learning tracks, a large collection of strategic partners and app providers.