Featured resource
pluralsight tech forecast
2025 Tech Forecast

Which technologies will dominate in 2025? And what skills do you need to keep up?

Check it out
Hamburger Icon
  • Course
    • Libraries: If you want this course, consider one of these libraries.
    • Core Tech

Setting up ServiceNow Virtual Agent

This course will teach you what the Virtual Agent is and how to enable and configure it in ServiceNow.

Catalin Popa - Pluralsight course - Setting up ServiceNow Virtual Agent
by Catalin Popa

What you'll learn

Every company interacts with its employees, customers, or both nowadays. Whether they are internal or external, addressing their queries, requests, or incidents in a timely manner is crucial for achieving overall success In this course, Setting up ServiceNow Virtual Agent, you will learn how to take the burden off the IT Support team by supporting voice source of contact–phone call, educating customers to adopt a proactive behavior. First, you will explore what the Virtual Agent and the Virtual Agent Designer are by going through theory and real life examples. Next, you will discover what the Employee Center and Virtual Agent lite are. Finally, you will learn how every topic interconnects by putting everything into practice. When you’re finished with this course, you will have the skills and knowledge of enabling and configuring the ServiceNow Virtual Agent.

Table of contents

About the author

Catalin Popa - Pluralsight course - Setting up ServiceNow Virtual Agent
Catalin Popa

Catalin is a ServiceNow Lead ITSM consultant with an experience of more than 8 years in the IT industry across multiple sectors. He holds a Bachelor degree in International Affairs and is passionate about both learning and teaching new things. In his spare time, you will find him sailing or riding his Ducati Monster.

More Courses by Catalin