The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace
In this IT Ops session, you’ll learn how to integrate ServiceNow ITSM tool with Azure automation PowerShell runbooks for an end-to-end service request automation resulting in reduced efforts and expenses.
What you'll learn
The IT Ops sessions are short-form conference-style sessions, minus the conference. In this session, End-to-end ServiceNow Request Automation for Microsoft Modern Workspace, you will learn how you can bring efficiency into the system and help in the reduction of your organization's capital expenses as well as the operational expenses on the managed services by integrating ServiceNow with Azure. This will help in successfully meeting the response and resolution SLAs by the managed services team, thereby, resulting in the customer's delight. When you’re finished with this session, you’ll have a better understanding of how you can leverage Azure automation for business process automation as well as the basics of ServiceNow as a developer.
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About the author
With an IT experience spanning over two decades, Neeraj is a Cloud Enthusiast, Enterprise Architect, and Author, currently working as Technology Head - Cloud Operations, MBU at TATA Consultancy Services, managing high-end digital transformation and cloud operation programs using solutions built on AIOps, Data Science, Cognitive Services, Power Platform, M365, Azure, etc. to elevate businesses by maximizing their RoI.