The IT Ops Sessions: Using OpenAI for Service Desk Automation
In this IT Ops session, you’ll learn how you can leverage conversational AI to resolve complex technical issues and reduce routine service desk tasks by using OpenAI and Azure Automation.
What you'll learn
The IT Ops sessions are short-form conference-style sessions, minus the conference. In this session, Using OpenAI for Service Desk Automation, you'll learn how you can make your cloud operations more rewarding by embracing the power of natural language processing, which can be achieved by creating a chatbot by using OpenAI and Azure Automation. This results not just in an enriched end user experience, but also reduced L2 and L3 level support expenses. You'll also see how this helps end users get faster responses to their queries and quickly find information they are looking for. When you’re finished with this session, you’ll have a better understanding of how you can make best use of OpenAI with Azure Automation for end user request processing in a natural language.
Table of contents
About the author
With an IT experience spanning over two decades, Neeraj is a Cloud Enthusiast, Enterprise Architect, and Author, currently working as Technology Head - Cloud Operations, MBU at TATA Consultancy Services, managing high-end digital transformation and cloud operation programs using solutions built on AIOps, Data Science, Cognitive Services, Power Platform, M365, Azure, etc. to elevate businesses by maximizing their RoI.