IT Service Quality Management
by Frederico Aranha
To manage quality is to assure conformance to requirements based on customer needs. Learn how to become a quality management specialist and become a valuable ITSM professional in this course.
What you'll learn
It's key to apply quality management concepts into IT services. In this course, IT Service Quality Management, you’ll learn how to continually
improve IT services in any industry. First, you’ll explore overall quality management concepts. Next, you’ll discover strategical planning. Finally, you’ll learn how to apply quality management into projects, services, and IT governance. When you’re finished with this course, you’ll have the skills and knowledge needed to work on quality improvement projects.
About the author
Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development.
He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT.
Frederico's specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strateg... moreic planning.
His volunteer activities are focused on free online education for project managers. His last project, PMP for All, had 25.000 students, 43 sponsors and lasted 3 years online. It was a free online prep course for both PMP and CAPM certifications.