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IT Service Quality Management

To manage quality is to assure conformance to requirements based on customer needs. Learn how to become a quality management specialist and become a valuable ITSM professional in this course.

Frederico Aranha - Pluralsight course - IT Service Quality Management
by Frederico Aranha

What you'll learn

It's key to apply quality management concepts into IT services. In this course, IT Service Quality Management, you’ll learn how to continually improve IT services in any industry. First, you’ll explore overall quality management concepts. Next, you’ll discover strategical planning. Finally, you’ll learn how to apply quality management into projects, services, and IT governance. When you’re finished with this course, you’ll have the skills and knowledge needed to work on quality improvement projects.

Table of contents

About the author

Frederico Aranha - Pluralsight course - IT Service Quality Management
Frederico Aranha

Certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos.

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