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Skills Expanded

Google Cloud Customer Care Fundamentals

by Google Cloud

This course will teach you how to get the most out of Google Cloud Support.

What you'll learn

This course will teach you how to get the most out of Google Cloud Support. You will learn about the different support services provided by Google Cloud Customer care, how to create and manage support cases, how to view known issues affecting Google Cloud services, and how to communicate effectively with Support Engineers. You will also learn about the different case priorities and Service Level Objectives (SLOs), increase your understanding around case status, and how to escalate a support case if necessary.

Table of contents

Introduction
1min
Before Filing a Case
6mins
Support Cases with Customer Care
8mins
Case Resolution
2mins

About the author

Google Cloud

Google Cloud can help solve your toughest problems and grow your business. With Google Cloud, their infrastructure is your infrastructure. Their tools are your tools. And their innovations are your innovations.

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