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End-user Communications for Better IT

How you train and keep end-users up-to-speed on the latest IT implementations should mirror your fast-moving and agile tech environments. This course will teach you how to accomplish this across a variety of mediums.

Heather Ackmann - Pluralsight course - End-user Communications for Better IT
by Heather Ackmann

What you'll learn

Every day on the job you interact with people who do not share your background knowledge and opinions. Therefore, communicating a single message consistently to a diverse groups of end users is critically important, as is developing a coherent strategy for delivering that message through a multi-tiered, end-user communication campaign. In this course, End-user Communications for Better IT, you'll learn how to accomplish this across a variety of mediums, be it in print, in-person presentations, or in pre-recorded videos. First, you'll discover how to build a communication strategy. Next, you'll learn how that communication strategy encompasses a variety of persuasive, emotional, as well as informative and instructive appeals to get the job done. Finally, you'll explore how to accomplish this across a variety of mediums. After watching this course, you'll be able to effectively keep end-users up-to-speed on the latest IT implementations.

Table of contents

About the author

Heather Ackmann - Pluralsight course - End-user Communications for Better IT
Heather Ackmann

Heather Ackmann is an accomplished instructor with a decade of teaching experience, helping students at the high school, college, and adult levels in a variety of topics. Specializing in Microsoft Office computer applications, she is a Microsoft Office Certified Master and holds a degree in English and Secondary Education.

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