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Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server

Cisco Unity Express gives collaboration admins a quick, convenient way to manage voicemail, auto attendant, and greeting services for remote office users. This course demonstrates how to configure and troubleshoot these features.

Sean Douglas - Pluralsight course - Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server
by Sean Douglas

What you'll learn

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server, you'll learn how to configure and deploy voicemail, auto attendant, and video greetings using Cisco Unity Express and Cisco MediaSense. First, you'll see how to configure Cisco MediaSense server to work with Cisco Unity Connection to provide video voicemail greetings. Next, you’ll explore how to deploy IP SCCP phones using router-based Cisco Communications Manager Express and then how to configure Cisco Unity Express to provide voicemail services to end users. Finally, you’ll delve into creating auto attendant scripts that allow callers to locate people in your organization without talking to a receptionist, as well as troubleshooting Message Waiting Indicators (MWIs). When you’re finished with this course, you’ll have the skills and knowledge needed to deploy and manage a Cisco Unity Express voicemail solution.

Table of contents

About the author

Sean Douglas - Pluralsight course - Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server
Sean Douglas

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.

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