Demand and Work Management: A Practical Guide
Everyday, the demand and work load placed upon your shoulders is growing. This course will provide you with the necessary skills and processes to make a practical impact on your demand and work management capabilities with immediate usable results.
What you'll learn
If you are overwhelmed by the amount of work requests you get every week or even every day, and are challenged by juggling not only your workload, but the workload of your entire team or department, it is time to consider another approach. In this course, Demand and Work Management: A Practical Guide, you will learn the skills, approaches, tools, and techniques to advance your essential demand and work management skills. First, you will learn a solid definition of what demand management is, why it is an important element of any organization, and cover the numerous benefits of having a solid demand management process and approach. Next, you will discover the critical distinction between ‘demand’ and ‘work’ in conjunction with three discreet work types: operations, projects, and initiatives, that drive all demand and work in an organization. Finally, you will explore how to create backlogs, perform grooming, design portfolio/program/project management structures, setup Kanban boards, and model teams to support a variety of demand and work processes. When you’re finished with this course, you will have the skills and knowledge of demand and work management needed to implement proven techniques and processes to capture and manage demand from the executives to the end users and execute and deliver high-quality work outcomes.
Table of contents
- Overview 2m
- Operations Demand Management 5m
- Operations Backlog & Tickets 9m
- Grooming for Operations 4m
- Project Demand Management 2m
- Project Backlog & Tickets 8m
- Grooming for Projects 3m
- Initiative Demand Management 4m
- Demand Sources & the PMO 5m
- Grooming for Initiatives 4m
- Initiative-driven Project Backlog 5m
- Key Roles in Demand Management 4m
- Recap and Summary 6m
- Overview 1m
- Choosing the Right Tool 3m
- Forecasting Demand 3m
- Metrics and Feedback 3m
- Right Work vs. Work Right Recap 2m
- Demand Management Recap 1m
- Tickets, Backlog, & Grooming Recap 2m
- Operations Management Process Recap 2m
- Project Management Process Recap 3m
- Initiative Management Process Recap 3m
- Pluralsight Resources 1m
- Final Words 1m