Featured resource
pluralsight tech forecast
2025 Tech Forecast

Which technologies will dominate in 2025? And what skills do you need to keep up?

Check it out
Hamburger Icon
  • Course
    • Libraries: If you want this course, consider one of these libraries.
    • Core Tech

Cisco Collaboration Fundamentals: Managing Media Resources, ISR Call Control, Voicemail, and Reporting

Collaboration is in very high demand. This course will teach you how to deploy Cisco CUCM conferencing media resources, configure the Cisco ISR router to manage endpoints and the dial plan, set up Unity voicemail, and run traces and reports.

Sean Douglas - Pluralsight course - Cisco Collaboration Fundamentals: Managing Media Resources, ISR Call Control, Voicemail, and Reporting
by Sean Douglas

What you'll learn

More than ever, companies are relying on Cisco Collaboration solutions to ensure that they can communicate ubiquitously with their customers, employees, and everyone else. There is immense demand for administrators who have the knowledge and skills needed to manage and maintain their Cisco deployments.

In this course, Cisco Collaboration Fundamentals: Managing Media Resources, ISR Call Control, Voicemail, and Reporting, you will see the step-by-step configurations to deploy media resources, manage IP phones using the ISR router, examine Cisco video technology, and run traces and reports.

First, you will see how to give endpoints access to the CUCM and ISR audio conference bridges, music on hold, annunciator, and media termination point. Then, you will explore how to configure the Cisco ISR router to manage SCCP and SIP phones full-time using CME and, as a backup, SRST.

Next, you will discover how to enable SIP URI dialing for endpoints and Jabber, so that users can place calls to email addresses. You will also learn about Cisco’s video conferencing technology.

Finally, you will find out how to run reports and examine traces to help you troubleshoot your collaboration deployments.

When you are finished with this course, you will have the skills and knowledge that today’s companies crave to manage and maintain their Cisco Collaboration solutions.

Table of contents

About the author

Sean Douglas - Pluralsight course - Cisco Collaboration Fundamentals: Managing Media Resources, ISR Call Control, Voicemail, and Reporting
Sean Douglas

Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He is a Cisco Systems Engineer that consults with a variety of clients to design, implement, and maintain their Cisco Collaboration solutions. Sean is CCNP in Routing and Switching, Wireless, and Collaboration.

More Courses by Sean