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A Cloud Guru

Using Supportconfig in SUSE Linux Enterprise

There are times when you need outside eyes on your system and need to use vendor support to help resolve an issue. In this hands-on lab, we will look at the supportconfig tool and its output.

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Path Info

Level

Beginner

Duration

30m

Published

Jan 10, 2020

Challenge

Use YaST to Configure Supportconfig and Generate a Support Request
1. Open YaST in text mode from the command line:
```
sudo yast
```
2. Go to Support on the left, Support on the right, and then Collect Data.
3. Select Create report tarball and hit Enter.
4. Choose the defaults, do not enter any info, and leave all other settings.
5. Wait for it to complete and finish collecting data.
6. Save it in /var/log and remove the (x) in upload using the space bar.
7. Finish and exit.
Challenge

Review the Generated Report and Ensure No User Data Is Present
1. Go to /var/log and run tar to extract the nts file that was created:
```
cd /var/log
```
```
sudo tar -xvf nts_ip_10-0-1-10...
```
2. Change into the nts directory you just created and review the data to ensure no sensitive user data is present:
```
cd /var/log/nts_ip_10-0-1-10...
```
```
sudo grep -i 'cloud_user' ./* | less
```

Author

A Cloud Guru

The Cloud Content team comprises subject matter experts hyper focused on services offered by the leading cloud vendors (AWS, GCP, and Azure), as well as cloud-related technologies such as Linux and DevOps. The team is thrilled to share their knowledge to help you build modern tech solutions from the ground up, secure and optimize your environments, and so much more!

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