
Theresa Miller
Pluralsight Author
Theresa Miller is an IT professional that has been working as a technical
expert in IT for over 20 years. She is a Citrix CTP, Microsoft MVP, VMware
vExpert, and has obtained her MBA in IT Management, MCSE, and CCA
certifications. Her areas of expertise are in the areas of Exchange, Office
365, Active Directory, and Citrix XenApp and XenDeskop. She has
architected, designed, implemented, and led complex projects in all of
these areas. She has also done technical writing for Windows IT Pro, Petri,
and Enow Solutions Blog. Theresa has also been selected to do public
speaking for conferences such as BriForum, E2E Virtualization Conference,
has led coordinated tech talks at Citrix Synergy and can be found talking
tech on the Current Status podcast.
Topics Authored
Business Professional
IT Ops
Contents Authored
5
Total Ratings
218
Avg Course Ratings
3.4
Courses by Theresa
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Course
Core TechDealing with Irrational Customers and Escalating ComplaintsCore TechBeginner
40m 47s
Mar 01, 2017
(115)Course
Core TechUsing Call Monitoring to Measure QualityCore TechBeginner
37m 35s
Jan 17, 2017
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Course
Core TechDealing with Irrational Customers and Escalating ComplaintsCore TechBeginner
40m 47s
Mar 01, 2017
(115)Course
Core TechUsing Call Monitoring to Measure QualityCore TechBeginner
37m 35s
Jan 17, 2017
-
No labs authored.
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Course
Core TechUnderstanding Customer Service Processes and ProceduresRETIREDCore TechIntermediate
1h 2m 45s
Oct 19, 2023
(58)Course
Core TechSupport Center Tools, Technologies, and MetricsRETIREDCore TechBeginner
58m 15s
Mar 29, 2021
(20)Course
Core TechManaging OneDrive for BusinessRETIREDCore TechIntermediate
57m 46s
Mar 29, 2021
(25)